Shipping policy

This policy applies to orders placed through the Cotswold Weald website. Collection and UK delivery are available.

Processing Times

  • Made to Order: Many Cotswold Weald items are custom-made or personalised. Processing times vary depending on the product, material availability, and current workload.

  • Estimates: Any lead time shown on a product page is an estimate, not a guaranteed dispatch date.

  • Communication: If there is likely to be a significant delay, Cotswold Weald will contact you directly.

UK Delivery

  • Availability: UK delivery is available to mainland UK and standard UK regions. Certain remote areas, the Scottish Highlands, offshore islands, and Northern Ireland may incur additional surcharges or delivery restrictions.

  • Costs & Methods: Delivery costs are calculated and shown at checkout. Orders are sent using an appropriate postal or courier service based on the size, weight, and type of item.

  • Transit Delays & Lost Parcels: Delivery times are estimates only. Cotswold Weald is not responsible for delays caused by postal or courier services once an item has been dispatched. If your item does not arrive within 14 days of dispatch, please contact us so we can investigate with the courier.

Collection

  • Arrangements: Local collection is available by appointment only. Collection details will be confirmed after ordering or via email.

  • Timing & Holding: Please do not arrive for collection until a collection time has been agreed. Items must be collected within 14 days of notification unless alternative arrangements have been made.

Delivery Address

  • Customer Responsibility: Please ensure your delivery address is correct and complete when placing your order. Cotswold Weald is not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.

  • Resending Fees: If an item is returned to us because the address was incorrect, incomplete, or the parcel was not collected from the sorting office/depot, additional postage fees will be required to resend the package.

Damaged Items

  • Reporting: If your item arrives damaged, please email info@cotswoldweald.co.uk as soon as possible.

  • Required Information: To help us resolve the issue and file a courier claim, please include:

    • Your order number

    • Clear photos of the damaged item

    • Clear photos of the packaging

    • A short description of the issue

International Delivery

  • Scope: Cotswold Weald primarily focuses on UK delivery.

  • Agreements & Charges: If international delivery is available for a specific item, it must be agreed upon prior to ordering. The customer is solely responsible for any customs duties, import charges, VAT, or local taxes that may apply upon entry to the destination country.